Support Overview

K9 offers three kinds of help:

• Instant Support Articles – A list of solutions to common issues.
• Frequently Asked Questions – A list of our more frequently-asked questions.
• User Forum – Post questions for other K9 users to answer. Please note that this is not an official K9 Web Protection support path.

For emergencies, you can access our automated support system by telephone. This support system provides answers in the form of pre-recorded messages. If you do not have Internet access, and need help with K9, please call 1-801-999-2959. Please note: This is not a live support number, and is not a toll-free call.

Attention CA Customers Blue Coat no longer partners with CA to deliver K9 to CA eTrust® Internet Security Suite users. If you received K9 as a part of CA eTrust Internet Security Suite, you are still entitled to free, 24x7 email and chat support from CA. Visit the CA support website for more details.